Last updated: October 2024
The following lists provide information regarding our third-party Sub-processors and corporate affiliates that may have access to Personal Data when providing services to HiBob’s customers and End Users.
The entities listed below are HiBob Affiliates which may function as Sub-processors in providing customer support services related to the Services:
| Entity Name | Entity Country | Type of Service |
| Hi Bob Ltd. | Israel | Global technical support |
| Hi Bob Inc. | USA | Global support services |
| Hi Bob (UK) Limited | England | Global support services |
| Hi Bob (NL) B.V. | Netherlands | Global support services |
| Hi Bob (AU) Pty Ltd. | Australia | Global support services |
| Hi Bob (DE) GmbH | Germany | Global support services |
| Hi Bob, UNIPESSOAL LDA | Portugal | Global support services |
| Hi Bob (Canada) Inc. | Canada | Global support services |
HiBob uses the third-party Sub-processors listed below to host Personal Data and provide specific functionalities within the Services:
| Entity Name | Processing Location | Type of Service |
| Amazon Web Services | EU | Cloud computing and storage provider |
| Cloudinary | EU | Image processing provider used for uploading images to the HiBob platform |
| Cloudflare | EU | Cloud security provider used to scan for and prevent malicious cyber attacks |
| Zendesk | EU | Support ticketing system provider, used to receive and manage support tickets from End Users and Customers |
In addition to the Core Sub-processors listed above, HiBob offers certain enhanced features and capabilities that may utilize additional third-party Sub-processors. These optional Sub-processors are not required for the performance of the HiBob Services, and will only be used if and when Customer opts in for the additional features and products as listed below:
| Applicable products | Entity Name | Processing Location | Type of Service |
| Bob AI (To the extent defined by customer) | OpenAI | EU | LLM processing & generative AI (if enabled by Customer) |
| UK Payroll (formerly “Pento”) | Auth0 | EU | Identity authentication management solution to access the Services |
| UK Payroll (formerly “Pento”) | Box | EU | Secure file transfer to and from Customer as required as part of the provision of the Services |
| Calendar scheduling features | Nylas | EU | API integration for syncing events scheduled on the HiBob platform to End Users’ business calendars |
In the event that HiBob appoints a new Sub-processor, HiBob will provide prior notice in accordance with its contractual obligations set forth in the DPA executed with Customer (each to the extent applicable).