Product Enablement Manager

London | Customer Success | Full-time

Job Description

About Us 

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

About Us

The Customer Success Enablement team at HiBob is responsible for preparing and empowering our Bobbers to become Bob champions and trusted advisors to our customers, driving adoption and growth to our customer village. 

About You 

The CS Product Enablement Manager is experienced in creating product learning and training of products, and is knowledgeable in HR tech products. Your role is to ensure that the CS are champions on all product aspects, as relevant to their required role and level. 

What will you do? 

  • Orchestrate, create and deliver Product knowledge in a way that the different teams can work with and benefit from. 
  • Write content for product knowledge materials and competencies. 
  • Own the readiness of all CS teams on all aspects of the product.
  • Collaborate with cross-functional teams to gather product updates, features, and best practices to incorporate into training materials.
  • Plan and provide product launch and release training, as well as incorporate them into existing product training materials. 
  • Master technical aspects of the product, and translate technical details into value and storytelling.  
  • Support the creation of resources.  
  • Create and run various certifications for teams.
  • Monitor and evaluate the effectiveness of enablement strategies and tools, adapting as needed to meet changing business and team needs.

The CS Product Enablement Manager is : 

  • A natural collaborator and go-getter to build programs and engage various and diverse stakeholders.   
  • Masters technical aspects of products, and the ability to translate them into value and storytelling.  
  • A great team player, with full ownership of the work that needs to be done. 
  • Organized, meticulous. 
  • Strong time management skills and the ability to multitask. We work on a global team with multiple projects with various deadlines and details.
  • Keen to learn from others, while focusing on creating training materials and programs for others to learn from. 
  • Results minded and a knack for finding the measurable. 
  • Flexible, open minded and willing to grow, evolve and develop with us. 

Requirements

  • Demonstrable experience leading Product Enablement efforts in the HR tech space, preferably with Payroll products. 
  • Experience of work in Global SaaS environments, of over 1000 employees. 
  • Experience in mastery of technical aspects of products, and translating them into value and storytelling.  
  • Experience in customer facing roles, preferably in global organisations. 
  • Prior experience in Product training building and executing is essential.
  • Experience working with platforms, tools and processes for training. 
  • Detail-oriented with exceptional organisational, documentation, and time-management skills. 
  • Hands-on experience with Project management tools (e.g. Salesforce, Tableau, Asana, Highspot) - preferred
  • Multi-lingual - preferred 

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

  • Company share options plan - every employee can eventually become a shareHolder 
  • Cash allowance for health insurance
  • Annual vision allowance 
  • Annual Headspace subscription and wellness benefits
  • Travel support (cycle scheme and season ticket loans)
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up! 
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

***Learn about HiBob's hybrid working model***

BELONGING AT HIBOB

Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you. 

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

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