Zendesk‘s AI-powered employee service solution empowers HR teams to deliver exceptional employee service at scale. Designed for ease of use and seamless integration with existing organizational processes, Zendesk helps HR professionals support employees from day one—whether it’s onboarding new hires, handling leave requests, or resolving inquiries efficiently. By leveraging advanced automation, integrated case management, and AI-powered self-service capabilities, Zendesk ensures you can meet employee service expectations while keeping operational costs low.
Key Features:
- Beautifully Simple & User-Friendly – An easy-to-use, consumer-grade solution that is loved by internal teams and employees alike, unlocking massive productivity.
- Easy to Implement & Scale – Ready to use from day one and built to scale to any organizational size or complexity with minimal IT resources.
- AI Purpose-Built for Service – Generative AI trained on 18+ billion service interactions to deliver faster, more accurate employee service with no lengthy setup.
- Designed for Cross-Department Support – Unify HR, IT, and more on a single service platform—ensuring a seamless experience for employees and simplified operations for teams.
- Fast, Personalized Employee Service – Centralized access to employee information allowing HR teams to resolve inquiries quickly and accurately.
- Boosted HR Productivity – Reduces manual effort by consolidating employee data and automating service workflows.
- Secure & Compliant Data Management – Protects sensitive employee data with role-based agent permissions and enterprise-grade security.
Powered by Adelante, the two-way integration between Zendesk and HiBob enhances HR operations by allowing HR teams to access and manage employee data directly within Zendesk, eliminating manual work, platform switching, and delays. By bringing HiBob data into Zendesk tickets, HR professionals can efficiently handle employee requests related to payroll, benefits, and permissions management—all within a centralized workflow.
How the integration works:
With this two-way synchronization, users can instantly access and update HiBob employee information from within Zendesk tickets. HR teams can update records, add notes, and modify details in HiBob without leaving Zendesk, ensuring a smooth and uninterrupted workflow. Any changes made are automatically synced between both platforms, maintaining data consistency and accuracy while enhancing employee support experiences.
Setting up the integration is quick and straightforward—simply install the app on the Zendesk marketplace, connect your HiBob account, and configure which employee data fields you’d like to display.
Adelate’s HiBob Integration Plans
- The Basic Plan allows users to view HiBob employee data directly in Zendesk, supporting up to 25 custom fields and 2 data objects. It features a standard design and styling while ensuring compliance with GDPR, HIPAA, and ISO27001 standards.
- The Enterprise Plan builds on the Basic Plan with unlimited fields and up to 4 data objects. It also offers a fully customizable design tailored to your brand, an enterprise security review, a guaranteed 99% uptime SLA, and priority support.
- HiBob customers receive 90 days of free access to the Basic Plan.
👉🏼 Click here to start your free 90-day trial today!
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